Feedback for BrightStar Home Services: Share Your Thoughts and Help Us Improve

We Value Your Feedback

As part of our commitment to continuous quality improvement, we distribute this Satisfaction Survey annually to all individuals we serve, their families, guardians, and team members. Your honest feedback helps us ensure we're providing the highest quality person-centered services.

All responses are reviewed by our management team and used to improve our services. You may also submit feedback anonymously if you prefer.

Your Information (Optional)

You may complete this survey anonymously or provide your contact information.

Name

Relationship

1. Quality of Services

How satisfied are you with the overall quality of services provided by BrightStar Home Services? *

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

Are services delivered according to the Individual Service Plan (ISP)? *

Always Usually Sometimes Rarely Never

Do staff demonstrate respect, compassion, and understanding? *

Always Usually Sometimes Rarely Never

2. Person-Centered Approach

Do you feel your choices and preferences are respected and honored? *

Always Usually Sometimes Rarely Never

Are you supported in achieving your personal goals? *

Always Usually Sometimes Rarely Never

Do you have opportunities to participate in community activities? *

Always Usually Sometimes Rarely Never

3. Communication & Support

How responsive is BrightStar management to your concerns or questions? *

Very Responsive Responsive Neutral Unresponsive Very Unresponsive

Do you feel comfortable reporting concerns or making suggestions? *

Yes, very comfortable Somewhat comfortable Neutral Uncomfortable Very uncomfortable

4. Staff Performance

Are staff punctual and reliable? *

Always Usually Sometimes Rarely Never

Are staff well-trained and knowledgeable? *

Always Usually Sometimes Rarely Never

5. Overall Experience

Would you recommend BrightStar Home Services to others? *

Definitely Yes Probably Yes Unsure Probably No Definitely No

What is working well? What do you appreciate most about our services?

What could we improve? How can we serve you better?

Any additional comments or concerns?

After You Submit

✓ Your feedback will be received immediately
✓ Our management team will review all responses
✓ Your input helps us improve our services
✓ Anonymous submissions are welcome and valued

Thank you for helping us serve you better!

Your feedback is confidential and will be used to improve our services

Need to Discuss a Concern Directly?

While we appreciate this survey feedback, if you have an urgent concern or would like to discuss something directly with management, please don't hesitate to contact us.